Q
My demo is not working or I have an error?  
 
Demo not working:
Some of the user complain that there demo is not working. This is not possible unless there is some manipulation with the software security codes.

Whenever such problem arises, the software will show you a error code. You mention that code to us and we will try to rectify the problem.

Most often user tries to reinstall the software again after the demo period is over. The software protection mechanism prevents a second installation and it will prevent user to run cara again on the same machine. Also some user tries to manipulate with the system dates to run cara even after the demo period has expired. This will also cause an error in working of cara.

Other times demo cannot work and the common error are 38, 4, 28, 43. Following is the solution for these errors.

Code 38
Means that the customer has not typed in the correct code

Get them to read back to you the number you gave them. If we did it by email or fax then double-check that WE didn’t make a mistake when giving them their number. If all else fails we will have to simply re-generate another activation code and try again.

Code 43
Means that the Reference Number we used was not correct.

Usually this means the customer gave us the wrong Reference number BUT it could mean we typed it into our screen wrongly. So ask client to obtain and read to us the Reference number again – and re-generate another activation code

Alternatively this could mean that the customer has installed Cara Standard (by mistake) and is asking for a Cara Professional activation code (or vice versa)

If all attempts to overcome error 43 fail follow the procedure for starting over below.

Code 28 or Code 4
Both mean that Cara cannot find the copy protection. This always happens because the user changes the default directory that Cara wants to install into. So ask the customer if they did change the default directory during installation. Keep asking them until they confirm it – some people are vague and need firm questioning!

Usually this happens if they need to change from c:\carapro. They change the disk to d: or e: and then forget to type in a folder name e.g. carapro or cara. They must always type in d:\carapro (for example).

Also we have had one or two cases where the client has typed in a new folder name e.g. d:\cara pro and they have typed a space inside the folder name. We don’t know why but the copy protection software we use in Cara will not work if the folder name has a space in it.

In all cases of error 4 and 28 follow the procedure for starting over below.

Procedure for deleting and starting over again
For error codes 4, 28 and possibly 25 or 43, this is what you tell the customer to do: -

1. Delete all reference of Cara from their hard disk using the Windows Explorer program. This is most important. Advise them not to use Add/Remove Programs in the Control Panel but to delete all traces using Explorer. If they do not know how to do this please advise them to seek help (or you can help them!)

Re-install once again remembering to advise the client to :-

Always type in a directory name if they change the disk drive from C: to say D:

Make sure the name they type in does not have any spaces in it e.g. some clients type d:\Cara Pro – this doesn’t work it must be d:\CaraPro (all one word)

Call us to get another activation code.